Privacy Policy

Last updated: February 12, 2026

CareAgt ("we", "our", or "us") is committed to protecting the privacy of our customers and the individuals they serve. This Privacy Policy describes how we collect, use, and safeguard information when you use our AI-powered on-call agent services.

1. Information We Collect

We collect the following types of information in the course of providing our services:

• Account Information: Name, email address, phone number, company name, and login credentials when you register for an account.
• Call Data: Incoming caller phone numbers, caller ID names, call timestamps, call duration, and call recordings/transcripts generated during AI-handled calls.
• Contact Information: Contacts you add to your directory including names, phone numbers, addresses, and classifications.
• SMS Messages: Text messages sent and received through our platform.
• Usage Data: Service usage statistics, feature interactions, and system logs.
• Audio Files: Audio files you upload for use in automation workflows.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI on-call agent services
• Process and transcribe incoming calls in real-time
• Generate call summaries, translations, and automated actions
• Send notifications, SMS messages, and email alerts on your behalf
• Execute automation rules you configure (e.g., group assignments, coordinator callbacks)
• Improve our AI models and service quality
• Provide customer support and respond to inquiries

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party providers that help us deliver our services (e.g., OpenAI for AI processing, telephony carriers for call routing, SMS providers for messaging).
• Your Authorized Users: Team members you grant access to through your portal.
• Legal Requirements: When required by law, regulation, or legal process.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS/SSL), secure authentication, access controls, and regular security reviews. Call data and transcripts are stored in secured databases with access restricted to authorized personnel and systems.

5. Data Retention

We retain call transcripts, recordings, and associated data for the duration of your active account plus 90 days after account termination. You may request deletion of specific records at any time through your portal or by contacting us.

6. HIPAA Compliance

For healthcare-related customers, we understand the sensitivity of Protected Health Information (PHI). We offer Business Associate Agreements (BAAs) and maintain appropriate safeguards for PHI in accordance with HIPAA requirements. Contact us to establish a BAA for your organization.

7. Your Rights

You have the right to:

• Access and download your data
• Correct inaccurate information
• Request deletion of your data
• Opt out of non-essential communications
• Export your call transcripts and contact data

8. Cookies

We use session cookies to maintain your login state and preferences. We do not use third-party tracking cookies or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@careagt.com.